Track Your Order

Donna Henry

Track Your Order

Enter your details below to see the latest status of your delivery. If you have an account, you can also view all your orders in one place.

To track your order, visit the order status page using the link in your dispatch confirmation email — or log in to your account below.

Need help? Contact us at hello@donnahenry.co.uk
We typically respond within 1 business day.

Frequently asked questions

Our collections are inspired by iconic interior design eras and created to bring atmosphere, warmth and everyday luxury into the home. Each fragrance is thoughtfully selected to complement contemporary interiors and moments of stillness.

Yes, every candle is hand-poured in small batches in the UK to ensure exceptional quality and attention to detail.

Our candles provide approximately 40–60 hours of burn time when cared for properly. For the best experience, trim the wick to 5mm before each burn and keep away from drafts.

Keep all products out of reach of children and pets. Never leave a burning candle unattended. We recommend using candles, diffusers, and room sprays in well-ventilated spaces. If you have pets, ensure they can leave the room freely and always follow product safety guidance.

We accept returns on damaged or defective items. If your order arrives damaged, please contact us within 48 hours of delivery and we will be happy to assist.